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Help Center
FAQ
Orders
Can I cancel my order?
If you need to cancel your order, please email us within 2 hours of placing the order. We cannot guarantee that we will be able to cancel your order, but we will try our best. If we are unable to do so, feel free to keep your item or return it for store credit. No cash refunds will be given.
Shipping
When will my order ship?
Standard orders are processed and shipped within 2-3 business days using USPS Priority Mail. Express orders ship within 1-2 business days.
Uncertain about shipping timeframes? Send us an email at info@cocodita.com and we will can provide you with estimated arrival date.How can I track my order?
Orders can be tracked using your order number and email by clicking here. Remember it can take USPS up to 48 hours to update tracking details.
I've already placed my order how can I change my shipping address?
If you need to change your shipping information after placing an hour, please email us at info@cocodita.com within 2 hours of placing your order and we will try our best to make accommodations.
I'm in the RVA area, can I pick up my order?
Yes. Orders will be available for pickup within 2 business days. Be sure to use the correct phone number at check out so that we are able to contact you once your order is ready.
Returns/Exchanges
How can I return my items?
If you are unsatisfied with your purchase, click here to begin your return. Returns must be made within 14 days for store credit. Returns are shipped at the buyers expense.
All returns must be unworn, unwashed, and undamaged with tags attached. Any items that do not meet the criteria will be rejected and sent back to the buyer at their expense. Defective items must be reported within 2 days of delivery. If not reported, we will not be able to issue a store credit. Store credit expires after 1 year.
Bodysuits, jewelry, hats, and ALL sale items are FINAL SALE.
Can I get a refund?
No we do not offer refunds. All merchandise returned will be issued a store credit. Store credits are valid for 1 year.
Where do I send my items for return?
Send your returns to the following address:
Coco Dita, LLC
P.O. Box 602
Sandston, VA 23150
Rewards
What is CD Rewards?
CocoDita Rewards are our way of saying thank you!
Every time you make a purchase, share an item with friends, or refer a friend you'll earn points. You can use those points towards things such as free shipping and discounts.
You're going to shop anyway so why not be rewarded!
How can I earn rewards?
Earning rewards is easy and simple! All you have to do is create an account and you can begin to earn rewards to use towards things like free shipping and store discounts!
How can I redeem rewards?
Once you have earned enough points you can redeem your rewards by logging into your account. Click the CD Rewards tab on the main menu and see what rewards you are eligible for. We know it's something good!
Does it cost to earn rewards?
Nope! You can earn rewards by doing things such as liking us on Facebook and referring a friend. We even give you points for your birthday okay!
When will my rewards post to my account?
Rewards usually post to your account immediately. If your rewards aren't posting to your account please shoot us an email.
Will my rewards expire?
NEVER! Your points never expire so you can keep stacking them for that big reward.
Can I earn rewards only online?
Of course not! You can earn rewards in person too!
AfterPay
What is AfterPay?
AfterPay is a third party that allows you to split your payment into 4 equal payments made every 2 weeks. Payments are interest free if paid on time. Once you make your first payment at check out, your order ships!
I Want To Use AfterPay...When Will My Order Ship?
Once you make your first payment at checkout you order ships! No waiting!
Can I Make A Return/Exchange If I Used AfterPay?
Items purchased with AfterPay follow our normal return/exchange policies.
Where Can I Find More Information About Afterpay?
More information about AfterPay can be found at AfterPay.com
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